Postage delays June 2020
We are advised at this time, that postage both in the UK and worldwide, is experiencing some delays.
If you place an order for products and request ‘regular postage’ this can take up to 4 weeks in the UK, 6 weeks overseas (minimum). Bulk newspapers are posted using a different method and will be within you sooner.
If you place a product order for Next Day Delivery in the UK this can take up to 4 days to arrive as Fed-Ex and Parcelforce both have delays. We cannot change this at the present time and we will not be refunding Next Day delivery charges if Fed-Ex or other couriers fail to deliver within 24 hours as this is something out of our control. You will still get your parcel faster than standard mail. We ask you to bear with everyone at this busy and difficult time – everyone is working super hard to get parcels out and with you in a timely way but they are simply overloaded. Our warehouse posts all within 12-24 hours of receipt of the order.
If I placed my SUBSCRIPTION order AFTER 25 May 2020 when will I receive my newspaper?
We are a quarterly publication, posting out Subscriptions and Gift Subscriptions only once a quarter super close to publication date. The cut-off date for receiving the most recent issue, June 2020/Issue 18, was 25th May 2020.
Your order will be fulfilled with Issue 19, due out September 1st and posted out in the 2 weeks following publication. Please then allow up to 6 weeks for delivery.
How long do Bulk Pack orders take to post?
Bulk pack orders are posted within a week of being placed, often the next day unless you are pre-ordering a yet to be published issue. We say allow 14 days for delivery.
I have some product (not newspaper) I’d like to return?
Please contact us on email with your order number, and the reason for return and we will assist you. Please do NOT return product to our PO Box address as this is not our warehouse.
When was the June 2020 issue posted?
All orders placed after midnight GMT on 25 February 2020 and before midnight GMT on 25 May 2020 have been posted in the week commencing 1st June. Once we pop them in the post we cannot tell you when they will arrive as we are in the hands of the global postal systems. If you have not received your June 2020, Issue 18 after 6 weeks please do let us know.
When is your last posting day for Christmas 2020?
Our last posting day for product orders is Wednesday 18th December 2020. We do not offer any guarantees that items will arrive before Christmas.
When were the December 2019 issues posted?
All our international orders were posted on Dec 2nd, all our UK orders were posted on Dec 4th and 5th and all our Gift Subscriptions were posted on Dec 5th and 6th. They can take a while to arrive just by the nature of the global posting system but we absolutely 100% posted all 21,000 of them.
Once we pop them in the post we can’t tell you when they will arrive as it is very much out of our control at that point. If your newspaper has been undelivered for over 4 weeks please let us know.
If I subscribed on or BEFORE 25th May 2020 when will I receive my order?
You will receive Issue 18, which will be shipped out the first 2 weeks of June 2020. UK orders can take up to a couple of weeks and international orders can sometimes take longer so please try and be patient!
If I subscribed AFTER 25th May 2020 which issue will I receive?
You will receive Issue 19, which is to be published Sept 1st 2020! You can purchase 5 or 10 copies of past issues here though if you’d like to share some happiness or check out our list of stockists to see if there’s a shop near you stocking the latest issue of The Happy Newspaper.
Why have I not received my newspaper?
The Happy Newspaper is a quarterly subscription, which means we publish and post newspapers out once every three months, therefore you may not receive your newspaper straight after you subscribe. See the dates below:
Here are the ‘cut-off’ and publishing dates for the next 4 issues:
Issue 17 “Bloom” – all subscriptions ordered after November 25 2019 and before February 25 2020 will receive Issue 17 – to be published 1 Mar 2020 and will be posted the following 2 weeks.
Issue 18– “Calm” – all subscriptions ordered after midnight GMT February 25 2020 and before midnight GMT May 25 2020 will receive Issue 18 – to be published 1 June 2020 and will be posted the following 2 weeks.
Issue 19 – all subscriptions ordered after midnight GMT May 25 2020 and before midnight GMT August 25 2020 will receive Issue 19 – to be published 1 Sept 2020 and will be posted the following 2 weeks.
Issue 20 – all subscriptions ordered after midnight GMT August 25 2020 and before midnight GMT November 25 2020 will receive Issue 20 – to be published 1 Dec 2020 and will be posted the following 2 weeks.
Issue 21 – all subscriptions ordered after midnight GMT November 25 2020 and before midnight GMT February 25 2021 will receive Issue 21 – to be published 1 Mar 2021 and will be posted the following 2 weeks.
I keep getting an error message when I try to subscribe?
Please contact: firstname.lastname@example.org and we will try and get back to you to sort this very soon.
Will you do a bulk pack of all the past issues?
Hopefully one day we will do a limited run of past issues but we haven’t got it all figured out yet so we’ll keep you posted on this! Make sure you’re signed up to the newsletter to receive updates about this sort of stuff.
Where can I get all the other Happy News products (cards/mugs/stationery etc)?
We have an online shop, head to the Home page and seek out Shop! You can also find a lot more of The Happy News cards here and on Moonpig. The Happy News products are currently available on John Lewis, Amazon, Boots, Live Spiffy and more! Look out for the bright yellow ‘happy news’ logo on cards and products.
I’ve placed an order for some products, and a bulk pack of newspapers, why do I not have it all in one parcel?
Our newspapers and products head out to you from different locations, for many reasons to do with how our business operates. Your order will all be sent, but may come in 2 packages if you have ordered a mixed order. Subscriptions only post once a quarter so if your order includes a subscription you will not get this until the next issue we post out. Your order will show Part-Complete if this is the case.
Please note if you send us an address change for a Subscription or a Gift Subscription please ensure you do so before the 25th of the month prior to publication otherwise it will not get processed in time. We do not acknowledge Address Changes under any circumstances, but please be assured they all get processed!
What are your office hours?
We are a tiny team of two behind the scenes at The Happy News HQ. We do not work weekends but one of us is generally around in/out the office during the week. We aim to respond to emails within 72 hours but at busy times and around production/posting time it can take us a few days. Please bear with us. We do not acknowledge address changes.
Can I contribute to THN?
If you know a person, campaign, charity, organisation or anything that you’d like to tell us about to be featured in THN, please nominate them as an ‘Everyday Hero’. If you would like to write or illustrate for the newspaper please do get in touch, however due to high demand we aren’t always able to reply to every email, but we always do our absolute best! (and we keep all emails on file in case we need you in the future)
Can I interview you about The Happy Newspaper?
I always try to answer as many questions as I can (on email and instagram) about The Happy Newspaper, however due to the time it often takes I’m not always able to answer individual questions or always complete full interviews but please do get in touch and we’ll try and get back to you with an answer ASAP.
Please find existing interviews with Emily here.
Can I buy a newspaper and get in sent straight to a friend/loved one?
Of course! We love when this happens, what better way to make someone smile than to surprise them with some happy news through their letterbox. You can purchase a Gift Subscription here – remember to put their shipping address not yours!